This privacy notice highlights our commitment to safeguarding your Personal Data. At Saudi Meters Company we ensure your information is protected to the fullest extent when you use our website, services, or contact us. This notice details the types of Personal Data we process, why we process it, the legal basis for processing, the security measures we employ, and your rights under applicable regulations.

Information We Collect

We may collect Personal Information directly from you or through automated means when you interact with our website, products, or services. The types of Personal Information we may collect include:

1. Personal Data: Name, address, contact details.
2. Derivative Data: Automatically collected information such as IP address, browser type, operating system, access times, pages viewed, and device details.
3. Data from Website Forms: Information submitted through website forms, where responses are sent to a designated email address.
4. Data from Social Networks: Information from connected social networks such as name, username, location, gender, and other tracking information.
5. Mobile Device Data: Mobile Device ID, model, manufacturer, and location information.
6. Third-Party Data: Information from third parties if account connection and permission are granted.
7. Data from Contests, Giveaways, and Surveys: Personal and other information provided during participation in contests, giveaways, and surveys.
8. Job Candidate Data: Personal and educational information provided during applying for a job opening.

How we collect the information

This section highlights the methods of collecting Personal Data which we process when you provide us with your details.

1. Directly from You: When you Interact with us directly by filling out forms, participate in surveys, engage with our customer service team, communicate with us via email, phone and/or other channels or as you use our products and services.
2. Automatically: Through your use of our Website or Apps (as applicable), we use cookies, web beacons, and other tracking technologies to automatically collect information about your browsing behavior, IP address, device type, and other technical data when you visit our website or use our mobile applications (as applicable) and we may collect information from your device, such as location data, depending on the settings you have enabled.
3. From Third Parties: We may receive information about you from third-party service providers, partners, or platforms when you interact with them, for example, when you sign in using social media credentials. Eg. LinkedIn.

Reason for Collecting and Processing Personal Information

This section highlights the various processing activities which we undertake when you provide us with your details.

1. Improving our services and website functionality, compiling anonymous statistical data and analysis to gather insights and improve services.
2. Creating and managing your account to establish and maintain your user profile on the site.
3. Personalizing user experience, administering promotions and contests to efficiently manage these activities.
4. Contacting you in case you have raised a “Contact Us” request through the website.
5. Recording and demonstrating how we have conducted the dispute and complaint resolution process. Additionally, assisting law enforcement and responding to legal requirements.

Data Recipients, Transfer and Disclosure of Personal Information

This section highlights the identified reasons for and the external parties with whom we may disclose your Personal Data as and when required:

1. Law, Protection, and Legal Processes: We may disclose your information as required or permitted by law, including for legal processes, investigations, or to protect rights, property, or safety.
2. Third-Party Service Providers: Your information may be shared with third parties for services such as data analysis, email delivery, and hosting.
3. Marketing Communications and User Interaction: With your consent, we may share your information for marketing purposes. Your interactions on the site, such as comments and posts, may be publicly visible.
4. Affiliates, Business Partners, and Social Media: Your information may be shared with affiliates, business partners, and social media contacts for operational and promotional purposes.
5. Online Postings and Visibility: Content you post on the website may be publicly visible and distributed outside the website.
6. Sale, Merger, or Bankruptcy: In the event of a sale, merger, reorganization, or bankruptcy, your information may be transferred to a successor entity.

Data Storage & Retention

We store your Personal Data in a secured environment and we retain your Personal Data for as long as necessary to fulfil the business purpose of collection or as required by applicable regulatory requirements/legal proceedings and post completion of retention period the data shall be deleted.

Your Rights

When we process your Personal Data, we do so with your consent and/or as necessary, to provide the website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Saudi Meters Company.

You have certain rights and choices regarding your Personal Information, including the below mentioned rights as per the guidelines of Saudi Arabian Personal Data Protection Law:

• Right to be informed about the legal basis and the purpose of the collection of your Personal Data.
• Right to request access your Personal Data
• Right to request obtaining your Personal Data held by us in a readable and clear format.
• Right to request correction, updating or completion of your Personal Data.

• Right to request erasure of Personal Data in specific cases.
• Right to withdraw consent / Opt-out of receiving marketing communications.

However, Saudi Meters Company will fulfil the Data Subject’s rights in compliance with applicable regulatory and legal obligations.

To exercise your rights or make any requests regarding your Personal Information, please contact us a info@saudimeters.com.

We may need to verify your identity as a part of this process for which we may ask additional information. We shall respond to you within the timeline stipulated in the applicable Data Protection laws.

Measures Taken to Protect Your Data

We have implemented adequate technical and organizational safeguards to ensure confidentiality of your data, which includes access controls, physical controls, technical controls and administrative safeguards. We protect your data from unauthorized access, theft, breaches, accidental loss, damage, alteration and unlawful processing of your data.

Transferring Data Subject information outside the KSA

We may transfer the personal data we collect about you to one of more countries outside KSA, to perform one of the activities described in this privacy notice. We have put in place the appropriate measures to ensure that your personal data will be secure, these measures include Data Processing Agreements & Standard Contractual Clauses. If you require further information about these protective measures, you can request it from our Data Protection Office (see contacts below).

Changes to this Privacy Notice

We may update this Privacy Notice occasionally to reflect changes in our practices or applicable laws. We will provide notice of any material updates by posting the revised Privacy Notice on our website or by other applicable means. We encourage you to review this Privacy Notice periodically.

Contact Us

If you have any questions or concerns about our use of your Personal Data or this Privacy Notice, please contact our Data Protection Office at:

Contact Address: Kingdom of Saudi Arabia, Riyadh, King Abdulaziz Road, Building No. 8915

Email:info@saudimeters.com

Complains

In case your concerns are not addressed by us you have the right to complain to Saudi Data & AI Authority (SDAIA).